Cancellation / Refund Policy
Unless otherwise expressly agreed in writing by Co-Learning Lounge, full payment for participation in a Program is required at the time of registration. In the case of Programs that include a trial window, such a trial window shall be made available only after the full payment. During the trial window, upon a request by the student, and to the satisfaction of Co-Learning Lounge, Co-Learning Lounge may choose to refund the Program Fees paid, subject to deduction of such applicable charges as may be decided by Co-Learning Lounge from time to time. Once the trial window is closed, no refund will be allowed for any reason whatsoever.
It is the sole responsibility of the user enrolling into a Program to check the accuracy of and evaluate the suitability and relevance of the Program elected. The enrolment into a Program is non-transferable.
To make payment for any Program or to purchase any services or products offered by Co-Learning Lounge through the Platform, you must have internet access and a current valid accepted payment method as indicated during sign-up (“Payment Method”). Co-Learning Lounge does not store any of your credit card information or other information restricted by the Reserve Bank of India (RBI) for processing payment and has partnered with payment gateways for the payment towards the services. By using a third-party payment provider, you agree to abide by the terms of such a payment provider. You agree that in case Co-Learning Lounge’s third-party payment provider stores any such information, Co-Learning Lounge will not be responsible for such storage, and it will be solely at your discretion to allow the third party to store such information. Any loss of such information or any loss incurred by you due to using such information will be solely a loss incurred by you. Co-Learning Lounge is in no way liable for any such losses and is neither responsible for reimbursing/make good for such losses in any manner whatsoever. You also agree to pay the applicable fees for the payments made through the Platform.
Failure to pay the applicable Program fee may result in withdrawing your access to a Program. Depending on where you transact with us, the type of payment method used, and where your payment was issued, your transaction with us may be subject to foreign exchange fees or exchange rates. Co-Learning Lounge does not support all payment methods, currencies, or locations for payment. All applicable taxes are calculated based on the billing information you provide to us at the time of enrolment/purchase.
You may cancel your enrolment at any time. Each Program has specific refund terms which shall be applicable in case of refund on account of such cancellation requests.
If you have subscribed for a free trial, the free trial period will last for the period of time specified during your sign-up. Free trials may not be combined with certain other offers. If you have subscribed to a particular paid service or product within the last six (6) months, or if your Payment Method, physical address, contact number, or email address has been associated with an account for that paid service, you are not eligible to receive a free trial for that service or product. If you begin your subscription with a free trial, you may be ineligible for certain product or service features during your free trial period.
Use of Programs
Co-Learning Lounge reserves the right to cancel or reschedule any Program or live lectures/webinars or to alter, modify or rearrange the schedule of topics, as well as the point value or weight of assignments, tests, quizzes, exams, projects, and other such evaluations of progress. At its sole discretion, you also understand that Co-Learning Lounge may limit, suspend, or terminate your use of the Platform or Programs and/or all Co-Learning Lounge-provided services related to the Programs, such as access to Co-Learning Lounge coaches or support services, evaluation services, or certifications. You also understand that Co-Learning Lounge may modify or discontinue all services related to its Programs at its sole discretion. You agree that Co-Learning Lounge shall not be liable to you or to any third party for any such modification, suspension, or discontinuance. Nothing in these Terms shall be construed to obligate Co-Learning Lounge to maintain and support the Platform or Programs, any part or portion thereof, or any associated services.
You agree that Co-Learning Lounge shall be under no liability whatsoever to you in the event of non-availability of the Platform or any portion thereof occasioned by Act of God, war, disease, revolution, epidemic, riot, civil commotion, strike, lockout, flood, fire, satellite failure, failure of any public utility, man-made disaster or any other cause whatsoever beyond the control of Co-Learning Lounge.
If you no longer wish to use any Program, you may terminate your participation by giving prior notice to Co-Learning Lounge. Participants of Co-Learning Lounge online live lectures and webinars shall be provided access to such classes via email. You agree not to share such access with any third party. Please provide Co-Learning Lounge with prior intimation if you cannot attend an online live lecture/webinar.
You shall be exclusively responsible for obtaining and maintaining any equipment or ancillary services needed to connect to, access, receive, or use the Platform, including, without limitation, hardware devices, software, and another internet, wireless, broadband, phone, or other mobile communication device connection services. You shall be exclusively responsible for ensuring that such equipment or ancillary services are compatible with the Platform, and you shall be responsible for all charges incurred in connection with the Platform and Program in connection with all such equipment and ancillary services.
Any notice or communication that may be required to be given to Co-Learning Lounge under these Terms or any Program-specific terms shared with you may be sent by writing or emailing to the following addresses:
Community Prism Pvt. Ltd (Parent company of Co-Learning Lounge)
Rajput Building, Vrindavan Road, Ovari pada, Opp to Gokul Anand Hotel, behind the old police station, Dahisar(E), Mumbai – 400068
+91-9172098085 (Timings:10 AM to 7 PM, IST – Monday to Friday, except holidays)